Refund policy

Return and Refund Policy for Vivian Fong Designs

Last updated: October 23, 2024

Return and Refund Policy Overview

Welcome to Vivian Fong Designs ("we," "our," or "us"). We want you to be completely satisfied with your purchase, and we strive to provide excellent customer service. This Return and Refund Policy outlines our guidelines and procedures for returning products and requesting refunds.

Eligibility for Returns

Return Period: You have 30 days from the date of delivery to initiate a return.
State of Return: We accept returns from customers in all states within the United States.

Reasons for Return

You may initiate a return if any of the following conditions apply:

The product is defective or damaged.
You received the wrong item.
The product does not match the description on our website.
You are dissatisfied with the product for any reason.

Return Process

To initiate a return, please follow these steps:

Contact us: Reach out to our customer support team at vivianfongdesigns@gmail.com or +13016052984 to inform us of your intention to return the product and provide the reason for the return.
Return Instructions: Send items to: 18433 Wachs Terrace Olney MD 20832
Prepare the Return: Carefully package the product in its original condition, including all accessories, tags, and packaging materials.
Ship the Product: Send the product back to us using a trackable shipping method.
Refund Processing: Once we receive the returned product and verify its condition, we will process your refund, minus any applicable restocking fee based on the item’s condition.

Condition-Based Restocking Fees

A restocking fee will be applied based on the condition of the returned product:

0% Restocking Fee: For items returned in new, unused condition with all original tags and packaging intact.
10% Restocking Fee: For items that have been tried on, opened packaging, or show minor signs of wear but can still be resold as new.
15% Restocking Fee: For items with visible wear, stains, or damage that make the product unsellable as new.

These fees help cover the costs associated with inspecting, processing, and restocking returned items.

Refund Process

Refunds will be issued to the original payment method used for the purchase.
Please allow 15 business days for us to process your refund after receiving the returned product.
Refunds may take additional time to appear on your account, depending on your financial institution.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at vivianfongdesigns@gmail.com or +13016052984.

Exceptions

Certain products may be non-returnable or subject to specific return conditions, such as for hygiene or safety considerations. These exceptions will be clearly stated on the product page.

Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for legal reasons. Please review this page periodically for updates.