Frequently Asked Questions (FAQ) for Vivian Fong Designs

Welcome to Vivian Fong Designs! We've compiled a list of frequently asked questions to help you navigate our products and services. If you have any other questions or need further assistance, please don't hesitate to contact our customer support team.

**1. How do I place an order?

  • To place an order, simply browse our website, select the products you like, and add them to your cart. Once you're ready, click on the shopping cart icon and follow the checkout process.

**2. What payment methods do you accept?

  • We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal for online purchases. Additional payment options may be available during checkout.

**3. How can I track my order?

  • After placing an order, you will receive an order confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

**4. What is your return policy?

  • We offer a hassle-free return and refund policy. For detailed information, please refer to our Return and Refund Policy.

**5. Do you offer international shipping?

  • Currently, we only ship within the United States. We do not offer international shipping at this time.

**6. What if I receive a damaged or incorrect item?

  • If you receive a damaged or incorrect item, please contact our customer support team within 14 days of delivery. We will assist you with the return and replacement process.

**7. How can I subscribe to your newsletter?

  • You can subscribe to our newsletter by visiting our website and entering your email address in the subscription box. Be the first to know about new arrivals, promotions, and exclusive offers.

**8. Do you have a physical store location?

  • No, we have a virtual store located at vivianfong.com. 

**9. What are your business hours for customer support?

  • Our customer support team is available to assist you during the following hours:
    • Monday to Friday: 08:00 - 20:00 (Eastern Time)
    • Saturday and Sunday: Closed

**10. How can I contact your customer support team? - You can reach our customer support team by emailing vivianfongdesigns@gmail.com or calling +13018145023. We're here to help with any questions or concerns you may have.

**11. Is my personal information secure when shopping on your website? - Yes, we take the security of your personal information seriously. For details on how we protect your data, please refer to our Secure Checkout Page Policy.

**12. How do I unsubscribe from your newsletter? - You can unsubscribe from our newsletter by clicking the "unsubscribe" link provided in the newsletter email. If you encounter any issues, please contact our customer support team.

We hope these FAQs provide you with the information you need. If you have any additional questions or require further assistance, please feel free to get in touch with us. Your satisfaction is our priority!