Q: How long will it take to receive my order?
A: Most orders are processed within 2–3 business days. Standard U.S. shipping typically takes 5–7 business days, while international orders may take 10–21 business days depending on customs.
Q: Do you offer international shipping?
A: Yes! We proudly ship worldwide so you can celebrate Latin American culture wherever you are. Shipping costs and delivery times vary by location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can use it to follow your package’s journey right to your doorstep.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unused items with original tags and packaging. Please contact us at vivianfongdesigns@gmail.com before sending anything back.
Q: Do you offer exchanges?
A: Yes! If you need a different size or color, we’ll be happy to help with an exchange. Just send us a message and we’ll guide you through the process.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Q: How do I choose the right size?
A: Each dress has a detailed size chart on the product page. If you’re between sizes, we recommend sizing up for comfort. Still unsure? Send us your measurements and we’ll be happy to help.
Q: Do you offer kids’ sizes?
A: Yes! Many of our traditional dresses are available in girls’ sizes starting from age 2, perfect for matching mother-daughter outfits.
Q: What makes your dresses unique?
A: Every piece celebrates Latin American heritage with authentic designs, vibrant colors, and traditional details. They’re perfect for cultural events, festivals, or simply embracing your roots.
Q: What materials do you use?
A: Most dresses are made from cotton and polyester blends for comfort and durability. Accessories like flower clips and belts are included with many styles.
Q: Do you sell pants or only dresses?
A: We focus on traditional blouses and skirts with accessories—no pants at this time.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, and other secure checkout options available at checkout.
Q: Do I have to pay sales tax?
A: Sales tax is calculated based on your shipping address and local regulations.
Q: Can I request a custom dress?
A: At this time, we do not offer fully custom designs, but we are happy to recommend pieces that fit your needs.
Q: Do you offer bulk orders for events or groups?
A: Yes! Please email us at sales@vivianfong.com for group pricing and lead times.
