Politique d'expédition
Shipping Policy for Vivian Fong Designs
Last updated: October 23, 2024
1. Shipping Information
Welcome to Vivian Fong Designs ("we," "our," or "us"). We aim to provide our customers with a seamless shopping experience, including prompt and reliable shipping services. This Shipping Policy outlines important information about our shipping practices and policies.
2. Order Processing Time
Orders are typically processed within 2 business days of receiving payment and confirmation.
3. Shipping Methods
We offer the following shipping methods within the United States:
- Standard Shipping: Estimated delivery within 4 - 6 business days.
Please note that delivery times are estimates and may vary depending on factors beyond our control, such as carrier delays or adverse weather conditions.
4. Shipping Charges
Shipping charges are calculated based on the total weight and dimensions of your order, as well as the selected shipping method. The shipping cost will be displayed during the checkout process for your review before payment.
5. Shipment Tracking
Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can track the status of your shipment through the carrier's website.
6. Shipping Restrictions
We currently only ship within the United States. We do not offer international shipping at this time.
7. Delivery Address
Please ensure that you provide accurate and complete delivery information, including your shipping address and contact details. We are not responsible for orders that are delayed or lost due to incorrect address information.
8. Returns
Returns accepted within 30 days: If for any reason you are not completely satisfied with your purchase, we accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customer responsible for return shipping: Please note that the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure that your return is received.
Restocking Fee: A restocking fee of up to 15% may apply to returned items. This fee helps cover the costs associated with processing and restocking returned products. Refund-Policy
Exclusions: Please be aware that certain items may not be eligible for returns. Final sale items are non-returnable and non-refundable. If you have any questions about whether a product is final sale or eligible for return, please contact our customer support team.
9. Delayed or Lost Shipments
In the rare event that your shipment is significantly delayed or lost, please contact our customer support team at vivianfongdesigns@gmail.com or +13016052984. We will work to resolve the issue promptly and provide you with the necessary assistance.
10. Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for legal reasons. Please review this page periodically for updates.